Total Quality Management in Higher Education
DOI:
https://doi.org/10.61166/bgn.v4i1.115Abstract
Total Quality Management (TQM) is a planned system for managing higher education resources aimed at enhancing service quality effectively and efficiently, with a focus on continuous improvement and the satisfaction of stakeholders such as students, faculty, and the community. This article outlines the TQM concept—covering its definition, core principles (customer satisfaction, individual recognition, data-driven management, and continuous improvement via the PDCA cycle), and implementation elements such as top management commitment, adequate resources, a steering committee, structured planning, and supporting infrastructure. While the application of TQM in higher education faces challenges due to the qualitative nature of its output—namely graduates—it is effective in boosting competitiveness through process improvements, quality standards, organizational culture shifts, and strong customer relationships.
Downloads
References
Ahmad Baihaqi, Muhammad Yasin, (2024) KONSEP TOTAL QUALITY MANAGEMENT (TQM) DAN IMPLEMENTASI KONTEKS PENDIDIKAN, Al-Wildan: Jurnal Manajemen Pendidikan Islam Vol. 02 No. 01 : 1-12.
Budi Gautama Siregar, (2024) "Kualitas Perguruan Tinggi Melalui Total Quality Management," halaman 1-5.
Ciptono, Aplikasi TQM Dalam Manajemen Perguruan Tinggi, 8.
Hasbullah. (2021). “Penerapan Mutu Terpadu Perguruan Tinggi.” Tarbiyah Islamiyah: Jurnal Ilmiah Pendidikan Agama Islam 11 (1): 69–77. https://doi.org/10.18592/jtipai.v11i1.4852
Hartini, Kustin. (2015). “Penerapan Total Quality Management (TQM) Dalam Perguruan Tinggi.” Al-Intaj 1 (1)
Inayah Alfiyani, & Rusdiana Navlia. (2025). Optimizing Learning Quality Through Program Planning and Evaluation in Islamic Educational Institutions. Responsive: Jurnal Manajemen Pendidikan Islam, 1(4), 271–278. https://doi.org/10.61166/responsive.v1i4.40
Lidya Priyanka and Margono Setiawan, (2017). “The Effect of Total Quality Management on The Performance of SMEs Through Mediation Variable of Organizational Comitment” 116, no. 1 117
Mantja, Manajemen Peningkatan Mutu Pendidikan; Ilmu Pendidikan, 10.
Owlia, Mohammad S., dan Elaine M. Aspinwall. (1996). “A Framework for the Dimensions of Quality in Higher Education.” Quality Assurance in Education 4(2):12–20.
Rivai, Veithzal, and Sylviana Murni. (2009). Education Management: Theory and Practice Analysis.
Radovilsky, Zinovy D., J. William Gotcher, dan Sverre Slattsveen. (1996). “Implementing Total Quality Management: Statistical Analysis of Survey Results.” International Journal of Quality & Reliability Management 13(1):10–23.
Riyantama Ibnu Agil, Bima Andriano Lanove, Gresela Natasya Aulia El Mufidah, & Mua’limin. (2025). Quality Control in Various Sectors: A Systematic Review of Organizational Strategy, Implementation, and Performance Evaluation. Responsive: Jurnal Manajemen Pendidikan Islam, 1(4), 279–288. https://doi.org/10.61166/responsive.v1i4.42
Siti Mariam, Asep Supriyadi, Asyrul Muharom, & M. Nawal Hotami. (2025). Competence of Quality Teachers in Improving the Quality of Education in the Digital Era. Kasyafa: Jurnal Pendidikan Agama Islam, 2(2), 222–226. https://doi.org/10.61166/kasyafa.v2i2.83
Team, Manajemen Mutu Dalam Pendidikan (Jakarta: Program Pascasarjana Universitas Negeri. Jakarta, n.d.), 2.
Wani, Iftikhar Ahmad, dan Hakim Khalid Mehraj. (2014). “Total Quality Management in Education: An Analysis.” International Journal of Humanities and Social Science Invention 3(6):71–78.
Wiyono Trisno and Abdullah Pius, (1994) Kamus Lengkap Bahasa Indonesia Praktis (Surabaya: Arloka).
Zanqar, Fatim Salim Mohamed, Ali Khatibi, S. M. Ferdous Azam, dan Jacqueline Than.(2019). “The Impact of ISO Principles of Total Quality Management on Higher Education Quality.” European Journal of Management and Marketing Studies.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Masruroh Masruroh
This work is licensed under a Creative Commons Attribution 4.0 International License.
